Data deletion
Operator: Open Creators Pty Ltd. Registered address: [NEED: registered address]. ABN: [NEED: ABN].
You can delete the data Surge holds about you at any time. Deleting your data also disconnects all linked social media accounts.
Request deletion
- In the app: Settings → Account → Delete account. This removes your profile, connected-account tokens and stored platform data.
- By email: send "Delete my data" from the email on your account to [privacy email]. We'll confirm within 72 hours and finish within 30 days.
We may keep limited payout and tax records where the law requires it. Those records are never used for any other purpose.
Disconnect a platform only
| Platform | How to revoke access |
|---|---|
| TikTok | TikTok app → Profile → ☰ → Settings and privacy → Security and permissions → Apps and services permissions → Surge → Remove access |
| YouTube / Google | myaccount.google.com/connections → Surge → Delete all connections |
| Instagram → Settings → Website permissions → Apps and websites → Surge → Remove. When you remove the app, Meta notifies us and we delete the Instagram data we hold. |
When a platform tells us access was revoked, we delete that platform's tokens within 24 hours and stop tracking.
Deletion status (Meta)
If you removed Surge from Instagram or Facebook, Meta gives you a confirmation code. You can check the status of that request at https://surgecampaign.com/data-deletion?code=<your code>, or by emailing us with the code.